Delivery

COVID-19 UPDATE FOR AUSTRALIAN ORDERS

Due to the current lockdown situation, Australia Post is experiencing delays in delivering parcels. If you are looking for live updates on the situation please click HERE. If you require a parcel for an event and need expedited shipping, please use the express service and contact shop@annaquan.com to let the team know. Unfortunately we are not able to refund for Australia Post delays. 

BLACK FRIDAY UPDATE

Due to the extended Covid-19 lockdown and the high volume of orders, please allow us extra time to deliver Black Friday orders. Our shipping timeline is only a rough estimate and these are subject to change. We will not refund orders due to delayed delivery. 

Please note sale items are final and cannot be returned for a refund, exchange or store credit, other than in the event of them being faulty.

1. Delivery

1.1 Once you have paid for the goods in full (including the cost of shipping and any customisation), and the funds have cleared, ANNA QUAN will arrange for delivery of the purchased goods to the location specified by you.

1.2 You must ensure that any person who receives the goods at the specified delivery location is authorised by you to receive the goods.

1.3 The estimated time for delivery of your goods will be:

Metropolitan area of an Australian capital city

STANDARD - FREE SHIPPING - 5-7 business days 

EXPRESS - $15 AUD FLAT RATE - 3 business days

Rural area of Australia

7 business days

Orders outside Australia

STANDARD - FREE SHIPPING - 8-12 business days

EXPRESS - $35 AUD FLAT RATE  3-5 business days

* Any customisation (such as monogramming) may alter the delivery window by additional 3 business days. Please contact shop@annaquan.com for further information.

1.4 ANNA QUAN will use its best endeavours to ensure that goods are delivered by the estimated date of delivery, but this is not a guarantee – ANNA QUAN accepts no liability for any loss or cost to you if there is a delay in delivery for any reason.

1.5 Delivery does not include cost of customs duties that may be payable by the recipient for orders sent outside of Australia. Delivery time does not factor in any customs delays.

Risk and title in the goods shall pass to you upon receipt of payment for the goods by ANNA QUAN.