1.1 In the event that you have ordered the wrong size or colour, ANNA QUAN will exchange goods for a different size or colour subject to availability and payment of the delivery costs of the exchanged goods. Please email your request to exchange to firstname.lastname@example.org before returning any goods to ensure ANNA QUAN has your size or colour in stock.
1.2 If you are unsure and need assistance please send any size and fit questions to email@example.com. We are always happy to help with fitting and size enquiries. Our returns policy does not cover returns for try ons or if you feel that the item does not suit you.
1.3 If you wish to exchange an item you have within 7 days of your receipt of the goods to do so. To process an exchange please contact firstname.lastname@example.org within 7 days of your receipt. Once contact is made and an authorisation has been approved, the item must be sent back within 7 days of the authorisation. Return or exchange mailing costs are to be covered by the customer.
2.1 ANNA QUAN may provide a full refund for any garments bought from the ANNA QUAN website at http://www.annaquan.com (Website) subject to certain conditions.
2.2 If you do not believe the goods match the description on the Website or if you have identified a fault or defect with the goods within 7 days of your receipt of the goods, you may return them to ANNA QUAN for a full refund provided that you meet all the below requirements:
(a) identify fault or defect, or reason why you do not think the goods match the description on the Website; and
(b) provide proof of purchase of the goods from the Website; and
(c) send the goods to ANNA QUAN in their original condition (without being worn, altered or washed), with the swingtags still attached.
2.3 ANNA QUAN will not refund any goods for a “change of mind” or “change of heart”. Customised or monogrammed goods are not refundable.
2.4 If goods are returned outside the policy, they may not be refunded and ANNA QUAN will notify you if this is the case. You will be asked if you want the goods to be sent back to you, but you will be responsible for any delivery costs. If you do not pay for the delivery back within 30 days, ANNA QUAN will deem the goods to have been abandoned by you, including any right of refund.
2.5 If you bought your goods from a stockist, retailer or from somewhere other than from the Website, you will need to seek a refund from that person directly.
2.6 If you believe that you are entitled to return the goods under this returns policy please, email email@example.com for further directions to return the goods.
2.7 Goods purchased from the Website come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
2.8 Sale items are final and cannot be returned for a refund, exchange or store credit, other than in the event of them being faulty.
Any disputes over goods supplied from the Website are governed solely by these terms and the laws of New South Wales, excluding its choice of law rules. By purchasing these goods, you irrevocably submit to the exclusive jurisdiction of the courts situated, and with jurisdiction, in New South Wales.