FREQUENTLY
ASKED
QUESTIONS

All orders are dispatched from Australia with DHL Express. Your order total includes the cost of customs duties for orders sent outside of Australia, which means all relevant import taxes and duties are prepaid on a DDP basis.

Yes we offer 10% off for first time customers. Please sign up here to receive the discount via email within 24 hours and have exclusive first access to our collections and events.

If you have placed an order on FULL PRICED items using our WELCOME or BIRTHDAY discount codes, you are eligible to return the items for a refund, store credit or exchange.

Exchanges relating to size or product will be subject to availability upon the processing of your return. We do not place holds on items for exchange.

Credit notes are valid for 3 years from issue date, and will be emailed to you with a unique code to use online at ‘annaquan.com.au’. If you have purchased an item using a credit note, you will be issued a new credit note as a return.

All items marked FINAL SALE are final. ANNA QUAN does not accept returns for refund, exchange or store credit on any sale items unless they have been deemed faulty.

Sale items reduced during a flash or promotional sale can be returned for a store credit or size exchange. No refunds still apply. Please refer to terms and conditions with every individual promotion.

Sale and discounted goods with minor defects are deemed as acceptable quality and not subject to the returns policy.

We aim to provide our customers with products of the highest standard and quality. If you have received an item with a major defect please submit your return via the returns page and contact our client services team at shop@annaquan.com.

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs. Please note that items that are damaged as a result of wear and tear or incorrect garment care are not considered to be faulty.

Goods purchased from the Website come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.