DELIVERY

 DELIVERY

 

LOCATION

SERVICE

COST

DELIVERY

US & Rest of the World
DHL Express

$30 DHL Express Shipping

Free Express Shipping on full price orders over $450

 3 - 7 business days

 

CUSTOMS & DUTIES

All orders a dispatched from Australia. Your order total includes the cost of customs duties for orders sent outside of Australia, which means all relevant import taxes and duties are prepaid on a DDP basis.

To ensure prompt delivery and customs clearance of your order, please note that as of 2022 orders being imported into the US over the value of $800USD may be subject to further information from the importer (customer), such as a Tax ID or SSN. If you receive a message directly from DHL requesting this information please be assured this is a legitimate requirement and will be necessary in order to clear your shipment. Delivery estimations do not factor in any customs delays.

 

1.1 Once you have paid for the goods in full (including the cost of shipping and any customization), and the funds have cleared, ANNA QUAN will arrange for delivery of the purchased goods to the location specified by you.

1.2 You must ensure that any person who receives the goods at the specified delivery location is authorized by you to receive the goods.

1.3 Any customization (such as monogramming) may alter the delivery window by additional 3 business days. Please contact shop@annaquan.com for further information.

1.4 ANNA QUAN will use its best endeavors to ensure that goods are delivered by the estimated date of delivery, but this is not a guarantee – ANNA QUAN accepts no liability for any loss or cost to you if there is a delay in delivery for any reason.

1.5 Order total includes the cost of customs duties for orders sent outside of Australia. Delivery time does not factor in any customs delays.

1.6 Please note, there may be a 2 - 3 day dispatch delay during promotional periods. Delivery timeframes may also be impacted due to the increased volumes and/or delays within the network.

Risk and title in the goods shall pass to you upon receipt of payment for the goods by ANNA QUAN.