Delivery

COVID-19 UPDATE FOR AUSTRALIAN ORDERS

Due to the current lockdown situation, Australia Post is experiencing delays in delivering parcels. If you are looking for live updates on the situation please click HERE. If you require a parcel for an event and need expedited shipping, please use the express service and contact shop@annaquan.com to let the team know. Unfortunately we are not able to refund for Australia Post delays. 

 

1. Delivery

1.1 Once you have paid for the goods in full (including the cost of shipping and any customisation), and the funds have cleared, ANNA QUAN will arrange for delivery of the purchased goods to the location specified by you.

1.2 You must ensure that any person who receives the goods at the specified delivery location is authorised by you to receive the goods.

1.3 The estimated time for delivery of your goods will be:

 

Location

Estimated time for delivery*

(a)

metropolitan area of an Australian capital city

 

STANDARD - FREE SHIPPING - 5-7 business days 

EXPRESS - $15 AUD FLAT RATE - 3 business days

 

 

(b)

rural area of Australia

7 business days

(c)

orders outside Australia

 

STANDARD - FREE SHIPPING - 8-12 business days

EXPRESS - $35 AUD FLAT RATE  3-5 business days

* Any customisation (such as monogramming) may alter the delivery window by additional 3 business days. Please contact info@annaquan.com for further information.

1.4 ANNA QUAN will use its best endeavours to ensure that goods are delivered by the estimated date of delivery, but this is not a guarantee – ANNA QUAN accepts no liability for any loss or cost to you if there is a delay in delivery for any reason.

1.5 Delivery does not include cost of customs duties that may be payable by the recipient for orders sent outside of Australia. Delivery time does not factor in any customs delays.

Risk and title in the goods shall pass to you upon receipt of payment for the goods by ANNA QUAN.