RETURNS

You have 7 days from the date of delivery to lodge your return. Once approved, please post your return within 7 days. Please note, ANNA QUAN does not cover the cost of returns, the pre-paid returns label fee will be deducted from your refund or store credit.

 

  • FULL PRICE ITEMS can be returned for a full refund, credit note or exchange.

  • SALE ITEMS can be returned for a credit note only.

  • FINAL SALE ITEMS are not eligible for a refund or credit note unless deemed faulty.

 

Returned items must be unworn, unused and in original condition with all tags and packaging intact. If your return does not comply with these conditions your item/s will not be accepted and returned to you at your cost

 

HOW TO SUBMIT A RETURN

If all the conditions of return policy are met in accordance with the above, you may submit a return by:

1. CLICK HERE to submit your returns request through our portal.

2. Enter your order number in full including any prefix symbols and letters along with your order email address or postcode.

3. Select the item(s) you wish to return either for a refund or store credit.

4. You will be then be provided with a pre-paid returns label, please note the cost of the label will be deducted off your refund or store credit upon being received and processed.

5. Drop off your return at the specified carrier location (as indicated on your returns label) within the allowed return preiod.

6. If your return request does not meet our returns policy requirements, you will be contacted by our client services team.

7. Please allow up to 5 business days for your return to be processed once your return has been received.

 

CAN I RETURN AN ITEM IF I USED A PROMOTION OR DISCOUNT CODE?

If you have placed an order on FULL PRICED items using our WELCOME or BIRTHDAY discount codes, you are eligible to return the items for a refund or store credit.

CREDIT NOTES 

Credit notes are valid for 3 years from issue date, and will be emailed to you with a unique code to use online at ‘annaquan.com’. If you have purchased an item using a credit note, you will be issued a new credit note as a return.

SALE ITEMS

All items marked FINAL SALE are final. ANNA QUAN does not accept returns for refund, exchange or store credit on any final sale items unless they can be shown as incapable of being worn at the time of purchase.

Sale items reduced during a flash or promotional sale can be returned for a store credit. No refunds still apply. Please refer to terms and conditions with every individual promotion.

FAULTY ITEMS

We aim to provide our customers with products of the highest standard and quality. If you have received an item with a major defect please submit your return via the returns page and contact our client services team at shop@annaquan.com.

Goods may be classified as faulty if they are received damaged, or where a manufacturing fault occurs. Please note that items that are damaged as a result of wear and tear or incorrect garment care are not considered to be faulty.

Goods purchased from the Website come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

If you have any questions, please reach out to our client services team.